Return & Refund Policy

MIMINON provides professional services: Goods will be checked strictly before delivering to guarantee its intactness and quality. Then, they will be packed decently. If the package you receive is damaged or broken, we will replace it for you. After receiving your package, please email customerservice@miminon.com within 7 days if you would like to replace your products.

P.S. damaged or broken products must be unused. We will only replace items of the same model, color and size. 

Please retain the damaged or broken products and provide the following information:

  1. The order number
  2. Damage and details of this order
  3. Upload photos or videos of damaged items

We will follow up immediately after receiving your detail information. Thanks for your coordination. 

Products replacement or returns are not applicable to the following situations:

  • Any unreasonable returns, including but not limited to no reason, just dislike them.
  • Goods after 7 days from the received date.
  • Product has already been used.
  • Product is damaged due to being used.
  • Any discounts, promotions or customized items
  • Any giveaway and trial size gifts
  • The product was not purchased from our store.

Please note that:

  • If items are returned to us without any application, we will not accept your request. Any cost due to this situation has to be paid by sender.
  • We do not provide product exchange. Welcome to place a new order.
  • We do not offer price protection for any order purchased before the promotion begins.
  • If the refund application is confirmed and completed, the refund will be given within 2-4 weeks to the credit card account being used during purchasing. Handling fee and trading fee charged by Shopify will be deducted from refund. Handling fee of each purchase is from 3.3% to 3.9% of total amount of order, plus $0.30 trading fee. The specific fee depends on your credit card type and issued location. MIMINON does not charge any fees from your refund. 

MIMINON retains the rights of amending these Terms of service from time to time at our sole discretion. Please note that customers and visitors should check the Terms of service regularly in order to familiarize with the updated version. By accessing and using this Website, you agree to be bound by the most recent version of these Terms of service. In case of any disputes, we reserve the right of final decision.