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FAQ
- How do I shop online?
- Do I need to register an account before shopping?
- What currency are the prices shown online?
- How can I check the status of my order?
- Can I add items to my order?
- Can I remove items or amend items from my order?
- What do I do if I need to cancel my order?
- What should I do if I need help when shopping online?
- Can I place an order online to be delivered outside of the US?
- Is payment secure at MIMINON online store?
- What forms of payment do you accept for online orders?
- Why was my transaction rejected with credit card payment?
- Can I pay in another currency?
- How safe is my personal information?
- Can I be notified about new MIMINON offers or sales?
- Can my offer or promotion be extended if I am unable to use it before the expiration date?
- Can I use multiple offers on one transaction?
- How much is delivery for my order?
- What are the approximate lead times for the delivery service?
- What should I do if my order is marked as delivered but I didn’t receive it?
- What should I do if items are missing from my delivery order?
- How can I track my order?
- Does MIMINON offer free shipping?
- What should I do if my item has defects or is damaged upon arrival?
- What is the complete MIMINON Return and Refund policy?
- Does the product exchange apply to my order?
- How long to receive my refund?
- If I require further assistance, where should I direct it?
Orders
- How do I shop online?
- Do I need to register an account before shopping?
- What currency are the prices shown online?
- How can I check the status of my order?
- Can I add items to my order?
- Can I remove items or amend items from my order?
- What do I do if I need to cancel my order?
- What should I do if I need help when shopping online?
- Can I place an order online to be delivered outside of the US?
How do I shop online?
Do I need to register an account before shopping?
No, registration is not required.
What currency are the prices shown online?
On the MIMINON webpage, the prices are in US Dollars.
How can I check the status of my order?
Using your order number, email address, phone number or tracking number, you can track your order online here: Track Your Order.
Can I add items to my order?
After you have paid, your order cannot be modified anymore. We recommend you to place a new order online.
Can I remove items or amend items from my order?
After you have paid, your order cannot be modified anymore. It is suggested cancelling the original bill then reordering. Please note that you could only void your bill by emailing customerservice@miminon.com within 2 days of the original order date (the original order date is counted as the first day). Once you request to cancel the order 2 days later, it will not be accepted. Sorry for any inconvenience. Refund will be given within 2-4 weeks to the credit card account being used during purchasing. Handling fee and trading fee charged by Shopify will be deducted from refund. Handling fee of each purchase is from 3.3% to 3.9% of total amount of order, plus $0.30 trading fee. The specific fee depends on your credit card type and issued location. MIMINON does not charge any fees from your refund.
What do I do if I need to cancel my order?
If you need to cancel your order, you could only void your bill by emailing customerservice@miminon.com within 2 days of the original order date (the original order date is counted as the first day). Once you request to cancel the order 2 days later, it will not be accepted. Sorry for any inconvenience. Refund will be given within 2-4 weeks to the credit card account being used during purchasing. Handling fee and trading fee charged by Shopify will be deducted from refund. Handling fee of each purchase is from 3.3% to 3.9% of total amount of order, plus $0.30 trading fee. The specific fee depends on your credit card type and issued location. MIMINON does not charge any fees from your refund.
What should I do if I need help when shopping online?
If you have any enquiries regarding shopping online, please email to us at customerservice@miminon.com. We will reply you as soon as possible.
Can I place an order online to be delivered outside of the US?
We do not provide to deliver outside of the US. Sorry for any inconvenience.
Payment
- Is payment secure at MIMINON online store?
- What forms of payment do you accept for online orders?
- Why was my transaction rejected with credit card payment?
- Can I pay in another currency?
- How safe is my personal information?
Is payment secure at MIMINON online store?
Your payment is completely secure. All transactions are directly processed through our shopify payments. This payment platform is completely secure so you can be assured.
What forms of payment do you accept for online orders?
We accept credit cards, including American Express, MasterCard and VISA for online purchases.
Why was my transaction rejected with credit card payment?
There are a number of reasons for credit card transactions being rejected. The most common one is due to failure in transaction authentication during online payment process. Please kindly contact your card issuing bank and ensure that your card is registered with Verified by VISA (VBV)/ MasterCard® SecureCode (MSC).
Can I pay in another currency?
The prices of MIMINON products are shown in US Dollar, and we only accept payment in US Dollar.
How safe is my personal information?
We follow strict security procedures when storing your personal information to prevent unauthorized access. No credit card details are stored in our website. Please read our privacy policy here.
Discounts & Offers
- Can I be notified about new MIMINON offers or sales?
- Can my offer or promotion be extended if I am unable to use it before the expiration date?
- Can I use multiple offers on one transaction?
Can I be notified about new MIMINON offers or sales?
Become a MIMINON Family member and be the first to know about sales, exclusive offers and special offers at our store. The best part, it’s free!
Sign up for MIMINON Family here: MIMINON Family
Can my offer or promotion be extended if I am unable to use it before the expiration date?
Unfortunately, all offers and promotions cannot be redeemed past the expiration date.
Can I use multiple offers on one transaction?
Only one offer per transaction is permitted at this time.
Delivery
- How much is delivery for my order?
- What are the approximate lead times for the delivery service?
- What should I do if my order is marked as delivered but I didn’t receive it?
- What should I do if items are missing from my delivery order?
- How can I track my order?
- Does MIMINON offer free shipping?
How much is delivery for my order?
All deliveries are provided by an independent third party delivery service.
MIMINON provides delivery at affordable prices, starting at $5.69 and increasing based on the weight and size of your order. Shipping fee will be shown at checkout page. For more information on our services, click here
What are the approximate lead times for the delivery service?
Lead times do vary, but typically the lead times for the delivery service are between 8-15 days.
What should I do if my order is marked as delivered but I didn’t receive it?
For parcel deliveries, delivery provider may leave packages in a more secluded area of your home, such as behind porch columns, landscaping, garage corners or doorstep. If your package isn’t found within these locations, you can inquire your nearby post office, and confirm that your mailing address is listed correctly. If you are still unable to locate the package, please contact us immediately at customerservice@miminon.com for assistance.
What should I do if items are missing from my delivery order?
Upon delivery, we recommend reviewing your order confirmation and the article numbers of the products delivered. To report missing items, please contact us at customerservice@miminon.com for assistance.
How can I track my order?
Using your order number, email address, phone number or tracking number, you can track your order online here: Track Your Order.
Does MIMINON offer free shipping?
We don’t offer discounted or free shipping at this time. For the latest offers, we recommend signing up to become a MIMINON Family member here: MIMINON Family
After Sales
- What should I do if my item has defects or is damaged upon arrival?
- What is the complete MIMINON Return and Refund policy?
- Does the product exchange apply to my order?
- How long to receive my refund?
- If I require further assistance, where should I direct it?
What should I do if my item has defects or is damaged upon arrival?
If the product items have defects or are damaged upon arrival, please contact us by email customerservice@miminon.com. We will reply as soon as possible.
What is the complete MIMINON Return and Refund policy?
For the full MIMINON Return and Refund policy, please visit our website here: Return & Refund policy.
Does the product exchange apply to my order?
Sorry, we do not provide product exchange. Welcome to place a new order.
How long to receive my refund?
After the refund application is confirmed and completed, the refund will be given within 2-4 weeks to the credit card account being used during purchasing. Handling fee and trading fee charged by Shopify will be deducted from refund. Handling fee of each purchase is from 3.3% to 3.9% of total amount of order, plus $0.30 trading fee. The specific fee depends on your credit card type and issued location. MIMINON does not charge any fees from your refund.
If I require further assistance, where should I direct it?
If you have any enquiry, please contact us by email customerservice@miminon.com or chat with us by clicking at the bottom right corner on the website.